Terms & Conditions

1. The seller

By placing an order you accept these terms. We may update them; the version in force is the one published here on the day you order.

2. Products and prices

• All prices are in euro (EUR). In the catalogue they are shown including Portuguese VAT; the VAT that applies to your order is the one of your delivery address and is shown before you confirm: Portuguese VAT for Portugal (mainland, Madeira and the Azores at their own rates), the VAT of the destination country for other EU addresses, and no VAT for deliveries outside the EU VAT area (see 2.3).
• An EU business that gives a valid VAT number issued by the delivery country, with delivery to its registered address, is invoiced without VAT (reverse charge). We check the number with the European Commission's VIES service at every order and keep the answer as proof.
• Outside the EU (including the Canary Islands and other special territories) goods travel DAP: import duties, taxes and the carrier's handling fees are charged to you by customs on arrival and are not included in our price.
• Product photos and descriptions are as accurate as we can make them; minor differences in colour or finish are not defects. Stock is shown on each product; an item that turns out to be unavailable after you order is refunded in full.
• If a price is published with an obvious error we may cancel the order; any amount already paid is refunded at once.

3. Ordering

• Your order is an offer to buy. The contract is concluded when we send the order confirmation by email after your payment is accepted; the invoice is issued on payment.
• Check the delivery address and phone number carefully: the carrier uses them to deliver and to contact you, and a parcel that comes back because of a wrong address is re-sent at your cost.
• We may refuse or cancel an order when payment fails, when fraud is suspected, when the address cannot be served or when stock is exhausted. You are told by email and refunded in full.
• You need a DMD HUB account to buy; it lets you see your orders, invoices and tracking at any time.

4. Payment

• Payment is due when the order is placed. We accept debit and credit cards and digital wallets (Visa, Mastercard, Apple Pay, Google Pay) through Viva Wallet's secure hosted page, and PayPal.
• Card details are entered only on the payment provider's page and are never seen or stored by us. Payments may be subject to 3-D Secure authentication by your bank.
• Resellers with a contract may pay by bank transfer on the terms agreed in writing.

5. Delivery methods

• We ship worldwide from Penafiel, Portugal, with DHL. The shipping options available for your address — DHL Express, and DHL Economy Select where offered — with their prices and expected transit times are shown at checkout; the price depends on the parcel's weight and size and on the destination.
• Orders for items in stock are handed to the carrier within one business day (Monday to Friday, Portuguese public holidays excluded). Typical transit times are 1 to 3 business days in the EU with DHL Express and longer with Economy Select or outside Europe; they are estimates, not guarantees.
• You receive the tracking number by email as soon as the parcel is collected. Delivery is to the address in the order; the carrier may require a signature.
• Risk passes to you when you (or the person you authorised) receive the parcel. Please open it on arrival and tell us within 48 hours, with photos, if the box or the contents are damaged or anything is missing, so we can claim with the carrier.
• For deliveries outside the EU you are the importer: customs may ask for your details and charge duties and taxes before releasing the parcel (see 2.3). A parcel refused at customs and returned to us is refunded minus the shipping and return costs.
• If we cannot deliver within 30 days of your order for reasons on our side, you may cancel and are refunded in full.

6. Cancellation and returns (right of withdrawal)

6.1 How to cancel

Tell us within those 14 days by email to [email protected] or through the contact form, quoting your order number. You may use this wording: "I hereby withdraw from my contract of sale of the following goods: [products], ordered on [date] / received on [date], order [number], name and address of the consumer." We confirm receipt by email.

6.2 Returning the goods

• Send the goods back within 14 days of telling us, to the returns address below, with all accessories, cables, mounts, manuals and the original packaging where possible. Keep the proof of posting.
• You pay the cost of the return shipment. We recommend a tracked service; the goods are your responsibility until they reach us.
• You may inspect and test the product as you would in a shop. You are liable only for a loss of value caused by handling beyond what is needed to check its nature, characteristics and functioning (for example scratches from mounting it on a bike, or a licence key that was activated).

6.3 Refund

We refund the full price of the goods and the standard delivery cost you paid (not the extra for an express option you chose) within 14 days of receiving the goods back or your proof of having sent them, whichever is earlier, to the payment method you used. Any loss of value under 6.2 is deducted.

6.4 Exceptions

The right of withdrawal does not apply to sealed software or licence keys once the seal is broken or the key activated, to products made or configured to your specification, or to business purchases (see 9).

6.5 Returns address

7. Guarantee and repairs

• Every product comes with a 2-year warranty against defects in materials and workmanship, counted from the day of delivery, wherever you are. Consumers keep, in addition, every right the law of their country of residence gives them; nothing in these terms reduces the legal guarantee of conformity.
• The guarantee covers defects in materials and workmanship present at delivery. It does not cover damage from accidents, crashes, water ingress beyond the product's rating, incorrect wiring or power supply, modifications or repairs by anyone not authorised by us, normal wear, cosmetic marks, or batteries' gradual loss of capacity.
• To claim, contact support with your order number, a description and photos or video of the fault. We will diagnose, and repair or replace the product; when neither is possible within a reasonable time you may ask for a price reduction or a refund. Within the EU we pay the shipping for a confirmed defect.
• A repair or replacement does not restart the guarantee period, but the time the product spends with us is added to it.

8. Software and licences

DMD devices run the DMD2 app. The app, licence keys, map packs and subscriptions are subject to the DMD HUB Terms of Service and, for purchases made through Google Play, to Google's terms. A licence key or subscription bought in the shop is delivered by email or to your DMD HUB account and is personal and non-transferable.

9. Business customers and resellers

Purchases made by a company or a professional for their trade are business purchases: prices are ex-VAT, the consumer right of withdrawal in section 6 does not apply, and the 2-year warranty of section 7 applies unless agreed otherwise. Resellers buy under their reseller agreement, which prevails over these terms where the two differ.

10. Liability and safe use

• Our products are navigation aids. Maps, routes, guidance and alerts may be incomplete or wrong; you remain responsible for riding safely, obeying traffic rules and judging the terrain. Never operate the device while it distracts you from the road.
• Install the device, mount and wiring as the manual says. We are not liable for damage caused by incorrect installation or use.
• To the extent the law allows, our liability for a purchase is limited to the price paid for it and excludes indirect losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any right you have as a consumer that cannot be waived.

11. Website and content

The content of this website (texts, photos, logos, software) belongs to DMD Navigation Lda or its licensors and may not be copied for commercial use without permission. The site is provided as is; we may change or withdraw it at any time. Your personal data is handled as described in our Privacy & Data Security Policy.

12. Complaints and disputes

• Something wrong? Write to [email protected] or use the contact form; we answer within 2 business days and try to solve every complaint directly.
• Consumers may also file a complaint in the Portuguese electronic complaints book, Livro de Reclamações Eletrónico.
• If we cannot agree, consumers may turn to an alternative dispute resolution entity. In Portugal the list of consumer arbitration centres is published at consumidor.gov.pt; the centre for the Porto district is the CICAP (Centro de Informação de Consumo e Arbitragem do Porto). You may also use the entity of your own country.
• These terms are governed by Portuguese law. As a consumer you also keep the protection of the mandatory rules of the country where you live. Disputes with business customers go to the courts of Penafiel, Portugal.

13. General

If one clause of these terms is found invalid, the rest stays in force. Our not enforcing a clause once is not a waiver. These terms, the order confirmation and the invoice are the whole agreement for a purchase. Questions: [email protected].